We believe that in any job shop with the high number of jobs being processed
on a monthly basis, we must be organized and we must communicate regularly and
clearly. We run an organized operation and strive to improve our systems.
For example, in order to prevent a product mix problem, we recently began using
a different method of part identification and consolidation of parts while in
process. Seems simple, but it comes from a deep commitment to be ever
improving and to communicate to all departments.
Fordsell prides itself being a company that solves problems
as a team believing that collaboration produces a better solution than the
individual. Case in point, we recently had a challenge from a customer to
re-develop our process and reduce the price on a part. We pulled together a
group people--both shop and office personnel--to address this problem.
We generated over 20 possible options, evaluated them and produced two paths to
success. We tested the process, worked with suppliers, and presented a solution and
sample parts to the delighted customer. The key here is that it took clear,
honest and direct communication from the customer, their commitment to give us
the opportunity to work on the problem and a willingness on the part of our
team to generate options and explore possibilities.
Fordsell Machine Products developed a set of Company Values
to guide our activities:
Integrity and sincerity
Respect - customers,
Accountability for one's
A strong work ethic and
pride of workmanship
Each person is important
and makes a difference
Learning from our mistakes
and fixing the "system"
A sense of urgency to
complete the task
Accuracy of work
Listening and initiative
Anticipation for problems
in the future
growth/improvement - personally, business, processes, systems